Terms & Conditions

These terms apply to every quote, proposal, scope of works and invoice we provide.

You accept these terms when you approve a quote or scope of works in writing, or pay a deposit or invoice.

If your scope of works says something different from these terms, the scope of works applies for that project.

If you would like to discuss any of these terms, please do so in writing before the project starts.

Nothing in these terms excludes, restricts or changes your rights under the Australian Consumer Law.

Our business hours are Monday to Friday, 9am to 5:30pm Sydney time. Messages received outside these hours will be answered on the next business day.

Day-to-day communication can happen by email, phone or WhatsApp. Any change to the scope, price, timeline, approvals or revisions must be confirmed by email to be agreed.

Please send each round of feedback as one consolidated email or document. This keeps changes clear and avoids anything being missed.

Quotes are valid for 30 days from the date issued.

Your scope of works lists exactly what is included in your project. Anything not listed is outside the scope and will be quoted separately before we start it.

If we do something outside the scope as a goodwill gesture, it does not change the scope or create an ongoing obligation.

A deposit of 50% of the project fee (or the amount stated in your scope of works) is required to book your project and reserve time in our schedule. Work starts once the deposit is received.

The balance is due on completion and before final files or website handover, unless a payment plan has been agreed in writing.

Invoices are due within 7 days unless otherwise stated.

If an invoice is more than 14 days overdue, we may pause work until it is paid. If it is more than 30 days overdue, we may end the project under clause 15.

All prices are in Australian dollars and exclude GST unless stated.

The brief is the foundation of your project. Please give us a complete brief, including your goals, style references, colours and any must-haves, before work begins.

You agree to supply any content we need, such as copy, images, product information, logins and access, by the dates we agree.

You are responsible for making sure the content you supply is accurate and that you have the right to use it, including images, fonts and text.

If we write copy for you, it is provided for your review. You are responsible for checking and approving it before it is published.

Changes to the brief after work has started may affect the timeline and will be quoted as additional work.

Your scope of works states how many revision rounds are included. Unless stated otherwise, this is 3 rounds for logo design, 2 rounds per collateral item and 2 rounds per website design stage.

One revision round is one consolidated set of feedback on a draft.

Additional revisions, or changes to a direction you have already approved, are charged at $150 + GST per hour in half-hour blocks. We will let you know before any additional charges apply.

Timelines are estimates and depend on you providing feedback, approvals and content on time.

Please respond to drafts and requests within 5 business days, unless your scope of works says otherwise. Delays on your side will move the delivery date.

If we have not heard from you, or have not received the content or access we need, for 30 days, your project will be paused. When you are ready to continue, we will schedule it into our next available time.

If a project has been paused for a further 30 days (60 days in total) with no response, we will consider it complete. We will deliver the work completed to date, the final invoice will be due, and we will have no further obligation for that project.

We will always contact you in writing before a project is paused or considered complete.

Approval must be given in writing, for example by replying “approved” by email.

Please proofread all work carefully before approving it. Once you approve work, you are responsible for any errors in it, including spelling, prices and contact details.

If we make an error in work you have not yet approved, we will correct it at no charge.

After final sign-off, any further changes are treated as new work and quoted separately.

Final files are delivered by email or a shared Dropbox link once the final invoice is paid.

Final files are provided in the formats listed in your scope of works, in a clearly organised folder.

Working files, such as layered design files and unused concepts, remain the property of Diamond Graphics unless they are included in your scope of works.

Please download and keep your own copies of your files. We keep an archive for 12 months after handover, but cannot guarantee files will be available after that time.

Once all invoices for a project are paid in full, you own the final approved deliverables and can use them for your business.

Unused concepts, drafts and designs you did not choose remain the property of Diamond Graphics.

Fonts, stock images, themes and apps are licensed by their owners. Some may require you to buy your own licence, and we will let you know if so.

We may show completed work in our portfolio and on our social media. If your project needs to stay confidential, for example before a launch, please let us know in writing and we will wait until you are ready.

Where photography is not yet available, we may use stock or AI-generated imagery as placeholders or design elements. We will tell you when we do.

AI-generated images may not be protected by copyright and may not be exclusive to your brand. We recommend replacing them with your own photography for long-term use.

We will not create AI-generated images of real people or children.

Websites are built on a platform such as Shopify or Squarespace, in an account owned by you.

You pay all third-party costs directly, including platform plans, themes, apps, domain names and email accounts, unless your scope of works says otherwise.

You will give us access through a staff or collaborator account. We will never ask for your passwords.

Website handover happens once the final invoice is paid. Ongoing updates and maintenance after handover are not included unless they are quoted separately.

We are not responsible for changes, outages or updates made by third-party platforms or apps after handover.

You are responsible for your website’s legal content, such as privacy, shipping and returns policies. We can add placeholder text, but you should have it checked for your business.

Content calendars and posts must be approved by you before they are published.

You will provide access to your social media accounts through the platform’s business or collaborator tools where possible.

We cannot guarantee specific results, such as follower numbers, engagement or sales, as these depend on factors outside our control.

Responding to comments and messages is your responsibility unless it is included in your scope of works.

You are responsible for having products, locations and any people involved ready for the agreed shoot date.

If you reschedule a shoot with less than 48 hours’ notice, a rescheduling fee may apply.

If anyone under 18 appears in a shoot, you must provide signed consent from their parent or guardian before the shoot.

You can end a project at any time by letting us know in writing. You will pay for the work completed up to that date, charged at $150 + GST per hour or by completed stage. Your deposit is put towards this amount, and anything you have paid for work not yet done will be refunded.

We may end a project if an invoice is more than 30 days overdue, or if you are abusive, threatening or harassing towards us. You will pay for work completed up to that date.

We may also end a project if something outside our control means we cannot complete it. In that case, we will refund anything you have paid for work not yet done.

We are committed to being professional, courteous and responsive, and we ask the same in return. Honest feedback on the work is always welcome.

Abusive, threatening, harassing or insulting behaviour towards anyone at Diamond Graphics will not be tolerated, and may result in the project ending under clause 15.2.

To the extent permitted by law, our liability for any issue with our services is limited to supplying the affected services again, or refunding the fees paid for them.

We are not liable for indirect losses, such as lost profits or lost opportunities, to the extent permitted by law.

We will keep your business information, logins and unreleased plans confidential, and only use them for your project.

We may update these terms from time to time. The version in place when you accept a quote or scope of works applies to that project.

These terms are governed by the laws of New South Wales, Australia.